Taxi & Ride Share

Taxi & Ride Share

This page includes resources for workplaces in the Taxi and Ride Share Services industries on work health and safety, workers’ compensation and COVID-19. We also have information for the Public Transport industry. Taxi and ride sharing services provide transportation for passengers in vehicles. These may include:


  • hire car services (with driver)

  • road passenger transport, other than public transport

  • ride share services (e.g. Uber), and

  • taxi services


Workplaces may include the vehicles used by drivers and the public roads they drive on, as well as pick-up and drop-off locations and vehicle depots.

To ensure this information is as accessible and easy to understand as possible, we refer to ‘employers’ and their responsibilities. However, both provincial and state OHS legislation, duties apply to any person conducting a business which includes employers, but also others who engage workers.

OHS Duties
Workers' Rights
Consultation
Risk Assessment
Vulnerable Workers
Emergency Plans
COVID @ Work
Health Monitoring
Physical Distancing
Hygiene
Cleaning
PPE
Masks
Gloves
Mental Health
Violence @ Work
Working from Home

Duties Under OHS Legislation

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

OHS legislation requires you to take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace. This includes:


  • providing and maintaining a work environment that is without risk to health and safety

  • providing adequate and accessible facilities for the welfare of workers to carry out their work, and

  • monitoring the health of workers and the conditions of the workplace for the purpose of preventing illness or injury


Duty to workers


You must do what you can to ensure the health and safety of your workers. You must eliminate the risk of exposure to COVID-19 if reasonably practicable. If you are not able to eliminate the risk of exposure to COVID-19, you must minimise that risk, as far as is reasonably practicable. Protect workers from the risk of exposure to COVID-19 by, for example:


  • considering working from home arrangements

  • requiring workers to practice physical distancing

  • requiring workers to practice good hygiene (e.g., through workplace policies and ensuring access to adequate and well stocked hygiene facilities)

  • requiring workers to stay home when sick, and

  • cleaning the workplace regularly and thoroughly


Duty to other people in the workplace


You must ensure the work of your business does not put the health and safety of other persons (such as customers, clients and visitors) at risk of contracting COVID-19. Protect others from the risk of exposure to COVID-19 by, for example:


  • requiring them to practice physical distancing, including through contactless deliveries and payments

  • requiring them to practice good hygiene, and

  • requiring others to stay away from the workplace, unless essential (such as family, friends and visitors)


Duty to maintain the workplace and facilities


You must maintain your workplace to ensure the work environment does not put workers and others at risk of contracting COVID-19. Maintain a safe work environment by, for example:


  • cleaning the workplace regularly and thoroughly

  • restructuring the layout of the workplace to allow for physical distancing, and

  • limiting the number of people in the workplace at any given time


You must also provide adequate facilities in your workplace to protect your workers from contracting COVID-19. Facilities that are required include:


  • washroom facilities including adequate supply of soap, water and paper towel

  • hand sanitiser, where it is not possible for workers to wash their hands, and

  • staff rooms that are regularly cleaned and allow for physical distancing


Provide workers with regular breaks to use these facilities, particularly to allow workers to wash their hands.


Duty to provide information, training, instruction and supervision


You must provide your workers with any information or training that is necessary to protect them from the risk of exposure to COVID-19 arising from their work. Information and training may include:


  • providing guidance on how to properly wash hands

  • training workers in how to fit and use any necessary personal protective equipment (PPE)

  • training workers to exercise adequate cleaning practices throughout the day

  • providing workers with instructions on how to set up a safe home workplace, and

  • providing workers with instructions on staying home from work if sick


Duty to consult


You must consult with workers on health and safety matters relating to COVID-19. When consulting, you must give workers the opportunity to express their views and raise OHS concerns. You must take the views of workers into account and advise workers of the outcome of consultation.


Consult with workers:


  • when you conduct a risk assessment

  • when you make decisions on control measures to use to manage the risk of exposure to COVID-19 (e.g. decisions on working from home arrangements, or restricting the workplace to allow for physical distancing)

  • when you make decisions about the adequacy of the workplace facilities to allow for control measures such as physical distancing and hygiene

  • when you propose other changes that may affect the health and safety of workers, and

  • when you change any procedures that have an impact on the OHS of workers


If you and the workers have agreed to procedures for consultation, consultation must be in accordance with those procedures. You must allow workers to express their views and raise OHS issues that may arise directly or indirectly because of COVID-19. You must take the views of workers into account when making decisions and advise workers of your decision.


Workers are most likely to know about the risks of their work. Involving them will help build commitment to your processes and any changes you implement. Consultation does not require consensus or agreement but you must allow your workers to be part of the decision making process. If workers are represented by health and safety representatives you must include them in the consultation process.


Resources and support


For more information on how we can help, select CONTACT US below or call toll free on 866 337 4734 to arrange an appointment with one of our experienced team members today.


Hygiene

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

The main way COVID-19 spreads from person to person is through contact with respiratory droplets produced when an infected person coughs or sneezes. The droplets may fall directly onto the person’s eyes, nose or mouth if they are in close contact with the infected person. Airborne transmission of COVID-19 can also occur, with the greatest risk in indoor, crowded and inadequately ventilated spaces. A person may also be infected if they touch a surface contaminated with the COVID-19 virus and then touch their mouth, nose or eyes before washing their hands. Research shows that the COVID-19 virus can survive on some surfaces for prolonged periods of time.


A key way you can protect workers and others from the risk of exposure to COVID-19 is by requiring workers and others to practice good hygiene. Below are measures to ensure good hygiene in your workplace. Remember, you must consult with workers and health and safety representatives on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace.


You must direct your workers, customer and others in the workplace to practice good hygiene while at the workplace. Good hygiene requires everyone to wash their hands regularly with soap and water for at least 20 seconds and dry them completely, preferably with clean, single-use paper towels. If paper towels are unavailable, other methods such as electric hand dryers can be used, however, hands will still need to be dried completely.


Everyone must wash and dry their hands:


  • before and after eating

  • after coughing or sneezing

  • after going to the toilet, and

  • when changing tasks and after touching potentially contaminated surfaces.


When it is not possible to wash hands, an alcohol-based hand sanitiser with at least 60% ethanol or 70% isopropanol as the active ingredient must be used as per the manufacturer’s instructions. Good hygiene also requires everyone at the workplace to, at all times:


  • cover their coughs and sneezes with their elbow or a clean tissue (and no spitting)

  • avoid touching their face, eyes, nose and mouth

  • dispose of tissues and cigarette butts hygienically, e.g. in closed bins

  • wash and dry their hands completely before and after smoking a cigarette

  • clean and disinfect shared equipment and plant after use

  • wash body, hair (including facial hair) and clothes thoroughly every day, and

  • have no intentional physical contact, for example, shaking hands and patting backs.


To enhance good hygiene outcomes:


  • develop infection control policies in consultation with your workers. These policies should outline measures in place to prevent the spread of infectious diseases at the workplace. Communicate these policies to workers

  • encourage contactless payment where possible

  • train workers on the importance of washing their hands with soap and water for at least 20 seconds and drying them correctly or use an alcohol-based hand sanitiser, before entering and exiting a common area

  • place posters near handwashing facilities showing how to correctly wash and dry hands (for example, if hand dryers are used, place posters advising that hands should be dried completely before finishing) and clean hands with sanitiser

  • inform workers of workplace hygiene standards that are expected when utilising common areas (cleaning up after yourself, placing rubbish in bins provided, avoiding putting items such as phones on meal surfaces, etc.).


You should put processes in place to regularly monitor and review the implementation of hygiene measures to ensure they are being followed and remain effective. You should also direct drivers to display signage and posters inside vehicles to encourage passengers to practice good hygiene before, during and after using taxi and ride share services.


  • Both the Canadian and US Government Departments of Health has a range of posters and other resources aimed at educating the public about COVID-19


What do I need to consider when providing hygiene facilities?


You must ensure there are adequate and accessible facilities to achieve good hygiene and that they are in good working order, are clean and are otherwise safe.


You may need to provide additional washing facilities, change rooms and dining facilities. You must also consider whether there are an adequate number of hand washing and drying stations, in convenient locations, to sustain the increase in workers practicing good hygiene. You may need to provide alcohol-based hand sanitiser in appropriate locations, such as entry and exits, if there are limited hand washing facilities available.


Washroom facilities must be properly stocked and have adequate supplies of toilet paper, soap, water, and drying facilities (preferably single-use paper towels). They must also be kept clean and in good working order.


When determining what facilities you need consider the number of workers on site, the shift arrangements and when access to these facilities is required.  If you have temporarily down-sized worker numbers in response to COVID-19 and these will now be increased, you must take this into account to determine the facilities you need before workers return to work.


I am creating a new eating or common area. What do I need to consider?


If creating a new eating or common area to enable physical distancing, you must ensure these areas are accessible from the workplace and adequately equipped (e.g drinking water, rubbish bins), and protected from the elements, contaminants and hazards.


You should also consider opening windows or adjusting air-conditioning for more ventilation in common areas, and directing your drivers to do the same in their vehicles where possible. You and your drivers should also consider limiting or reducing recirculated air-conditioning where possible.


Why are paper towels preferred over hand dryers?


Paper towels are preferable as they can reduce the risk of transmission of COVID-19 by drying the hands more thoroughly than hand dryers. Hand dryers can still be used, however, there is an increased risk of transmission if hands are not dried properly.


I am providing paper towels in my workplace. What else should I do?


Providing paper towels to dry your hands after washing them is better than using hand dryers because they can dry your hands more thoroughly. If you provide single used paper towels at your workplace, remember:


  • the paper towels should be replenished as required, and

  • used paper towels should be disposed of in a waste bin that is regularly emptied to keep the area clean, tidy and safe.


Wastes (including used paper towels) should be double bagged and set aside in a safe place for at least 72 hours before disposal into general waste facilities. For further information regarding cleaning, please refer to our cleaning guide.


What if I can’t provide paper towels?


If paper towels cannot be provided, then hand dryers may be used to dry hands. You must train workers on how to dry their hands. Placing posters near hand dryers may assist with communicating the need for hands to be dried completely. If hands are not dried completely, good hygiene will not be achieved, and the hand washing will be ineffective.


Frequently touched areas of the hand dryers (i.e. buttons to activate the drying mechanism of the hand dryer) and the entire body of the dryer should be cleaned regularly. Nearby surfaces (such as the sink and taps) should also be cleaned regularly to remove any germs that may have been spread when drying hands.


What should I be communicating to passengers, to manage the risk passengers might pose to my workers?


You should consider how you can communicate expectations that passengers using your taxi or ride share service will practice good hygiene, to reduce the spread of COVID-19 to your workers and to other passengers. You may be able to do this through messaging on your website, app or phone line, and signage or posters in vehicles. The messaging should cover things like:


Passengers should practice good hygiene before, during and after travelling in a taxi or ride share service vehicle, including: 


  • covering coughs and sneezes with an elbow or a tissue
    taking used tissues after exiting the vehicle for hygienic disposal

  • using alcohol-based hand sanitisers

  • not using a taxi or ride share service if sick.

Passengers who are unwell or travelling to a self-quarantine or self-isolation location should not use taxi or ride share services and should instead use a personal mode of transport where possible. If unwell passengers or passengers travelling to their location of mandatory self-isolation do need to use a taxi or ride share service, then the passenger should avoid contact with others including the driver to the extent possible. This includes:


  • wearing a surgical mask, if available

  • cover cough and sneeze with a tissue or cough/sneeze into elbow or upper arm, take used tissues after exiting the vehicle for hygienic disposal, and

  • use an alcohol-based hand sanitiser to regularly clean hands.


If a passenger is not willing to meet these expectations, then the driver may choose to refuse or terminate the trip.


Resources and support


For more information on how we can help, select CONTACT US below or call toll free on 866 337 4734 to arrange an appointment with one of our experienced team members today.

Physical Distancing

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

What is physical distancing and how does it prevent the spread of COVID-19?


Physical distancing (also referred to as ‘social distancing’) refers to the requirement that people distance themselves from others. COVID-19 spreads from person to person through contact with droplets produced when an infected person coughs or sneezes. The droplets may fall directly into the person’s eyes, nose or mouth if they are in close contact with the infected person. A person may also be infected if they touch a surface contaminated with the droplets and then touch their mouth, nose or eyes before washing their hands.


Current health advice states that in order to reduce the risk of contact and droplet spread from a person, directly or indirectly, and from contaminated surfaces, people should maintain physical distance of at least 2 metres, practice good hand hygiene and engage in routine cleaning and disinfection of surfaces.


Physical distancing can also include requirements for there to be 4 square metres of space per person in a room or enclosed space, as well as limits on gathering sizes. These requirements differ between industries and between provinaces and states. For example, some provinces and states have updated public health directions to adjust physical distancing rules in line with local circumstances, such as revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. For more information about physical distancing requirements applicable to your business, go to your relevant provincial or state government website.


Do I need to implement physical distancing measures in my workplace?


Yes. It is your duty under work health and safety laws to manage the risk of a person in your workplace spreading and contracting COVID-19, including the risk that persons with COVID-19 enter the workplace. Physical distancing is one of the key ways to lower the risk of COVID-19 being spread or contracted at your workplace.


The risk of COVID-19 should be treated in the same way as any other workplace hazard – by applying a risk management approach. In consultation with your workers, including volunteers, and their representatives (e.g. health and safety representatives (HSRs)), you will need to assess the likelihood and degree of harm people may experience if exposed to COVID-19 and then implement the most effective control measures that are reasonably practicable to manage the risk. The control measures you implement should include outcomes that support physical distancing and operate alongside measures encouraging good hygiene amongst workers and others as well as regular and thorough cleaning of the workplace.


To meet your OHS duty you should be continually monitoring and reviewing the risks to the health and safety of workers and others, as well as the effectiveness of control measures put in place to eliminate or minimise these risks. You must also assess any new or changed risks arising from COVID-19, for example customer aggression, high work demand or working in isolation. You may also need to comply with physical distancing measures issued under public health directions in your province or state. Each province and state has directions that reflect local circumstances. For more information about physical distancing requirements, go to your relevant provincial or state government website.


How do the public health directions in my province or state interact with my OHS duty?


You must comply with your province or state’s public health directions that apply to your business. Your OHS duty is to do all that you reasonably can to manage the risks of a person contracting and/or spreading COVID-19 in your workplace. Depending on the circumstances, you may need to implement control measures in order to meet your OHS duty that go beyond the minimum requirements stated in public health directions or advised by public health authorities. For example, public health directions may state you can have up to 10 customers in your shop at any one time. However, in undertaking your risk assessment you may determine that due to the layout of the workplace and your work processes, having 10 customers in the store would not effectively support physical distancing outcomes. Instead, limiting your store to 8 customers at a time would ensure everyone can maintain a physical distance of 2 metres from each other.


How do I determine which physical distancing measures to implement to minimise the risk of COVID 19 spreading in my workplace?


To determine which physical distancing measures will be most effective in your workplace, you will need to undertake a risk assessment. A risk assessment is part of the risk management process which involves identifying where the risk arises in your workplace, assessing the risks (including the likelihood of them happening), controlling the risks and reviewing these controls regularly. These steps remain the same whether you are conducting a risk assessment in relation to work health and safety generally, or specifically in relation to COVID-19. In order to determine the most effective physical distancing measures you will need to:


  • identify all activities or situations where people in your workplace may be in close proximity to each other

  • assess the level of risk that people in these activities or situations may contract and/or spread COVID-19 in your workplace, and

  • determine what control measures are reasonably practicable to implement based on the assessed level of risk


Remember, you must consult with workers, including volunteers, and their representatives (e.g. health and safety representatives) on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace.


What physical distancing measures do I need to implement in my workplace?


Below are suggested measures to ensure physical distancing is achieved in your industry. Certain activities may not be permissible or there may be specific requirements in your province or state at this time and therefore some of the proposed measures may not be relevant to your workplace. For more information about physical distancing requirements, go to your relevant provincial or state government website.


Remember, you must do all that is reasonably practicable to manage the risk of people contracting and/or spreading COVID-19. Also remember, you must consult with workers and their representatives (e.g. health and safety representatives (HSRs)) on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace.


Drivers: while transporting passengers


Drivers are responsible for making sure physical distancing is observed to the extent possible in their vehicles. Where possible, driver should ask passengers to:


  • sit in the back seat of the vehicle

  • handle their own luggage, and

  • use contactless payment – where cash payment is required, drivers should wash their hands with soap and water for at least 20 seconds if possible, or use alcohol-based hand sanitiser, afterwards.


Avoid handshakes or any other close physical contact with passengers. Set air conditioning to external airflow rather than to recirculation, or have windows open where appropriate.


At taxi stands and designated passenger pick-up points place signage and floor markings at taxi stands and designated passenger pick-up points, to direct passengers to maintain physical distancing while queuing or standing in waiting areas. While waiting at taxi stands or designated passenger pick-up points, drivers should avoid physical contact and maintain more than 2 metres distance from other drivers when not in their vehicles.


Vehicle depots: Worker interactions and work tasks


Where possible, provide each person with 4 square metres of space in enclosed areas in accordance with general health advice. To achieve this, calculate the area of the enclosed space (length multiplied by width in metres) and divide by 4. This will provide you with the maximum number of people you should have in the space at any one time. Where the nature of work means you are not able to provide 4 square metres of space per person, you need to implement other measures to prevent the spread of COVID-19.

To help you achieve 4 square metres of space per person (or where not reasonable, to achieve the maximum space per person) limit the number of workers in your workplace by:


  • facilitating working from home for office/administrative workers, where you can

  • reducing the number of tasks to be completed each day, where possible

  • postponing non-essential work, and

  • splitting workers’ shifts to reduce the number of workers onsite at any given time. Schedule time between shifts so that there is no overlap of staff arriving at and leaving the workplace or have different entrances and exits to avoid interaction


Direct workers to keep 2 metres of distance between them in accordance with general health advice. To achieve the best outcomes for physical distancing:


  • implement measures in combination with measures for 4 square metres spacing, as set out above

  • put signs around the workplace and create wal